Empowering the world through technology and information
Google LLC, headquartered in Mountain View, California, is a global leader in internet-related services and products, including its flagship search engine, Google Search, and the Android operating system. With over 100,000 employees, Google also offers cloud computing services through Google Cloud P...
Google offers competitive salaries, equity options, generous PTO policies, comprehensive health benefits, and a remote work policy that allows flexibi...
Google is known for its engineering-first culture, emphasizing innovation and collaboration. The company fosters a unique environment that encourages ...
Google • Boulder, CO, USA
Google is seeking a Chrome Consumer Support Specialist to manage Chrome launches and enhance user experiences. You'll leverage your technical project management skills to advocate for users and collaborate with cross-functional teams. This role requires a bachelor's degree and relevant experience in customer-facing roles.
You have a bachelor's degree or equivalent practical experience, along with at least 2 years of experience in a technical project management or customer-facing role. Your background includes managing projects or programs, and you have a strong understanding of operations management, focusing on process improvement and optimizing workflows. You are adept at building relationships with cross-functional teams and have a keen interest in advocating for users within a product ecosystem.
A master's degree in Business, Statistics, Mathematics, Economics, Engineering, or Applied Science is preferred. Additionally, having experience in a client-facing role and a solid grasp of data-informed decision-making will set you apart.
As a Chrome Consumer Support Specialist, you will be the go-to expert for all Chrome launches, ensuring seamless rollouts and minimizing support issues. You will lead efforts to gather user feedback and insights from post-launch reporting, which will help in continuous product enhancement. Your role will involve maintaining an in-depth understanding of product features and functionality to provide effective support. You will stay up-to-date with industry trends and best practices in product support and launch management, ensuring that you can advocate effectively for users.
You will collaborate closely with product partners to propose fixes and features that elevate user engagement with Google's product ecosystem. Your insights will play a pivotal role in shaping product strategy and launching new features that impact billions of users worldwide. You will also be responsible for driving data-informed decisions and experimentation that enhance the overall user experience with Chrome.
At Google, you will be part of a team that is at the heart of Chrome's evolution. You will have the opportunity to work in a dynamic environment where your contributions directly impact user experiences. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in advocating for users and creating helpful and trusted experiences across the product ecosystem.
Apply now or save it for later. Get alerts for similar jobs at Google.
