Senior Product Manager, Card Servicing

Who you are

You have over 5 years of product management experience, ideally in the fintech space, where you've successfully defined and launched products that enhance customer financial well-being. You possess a strong understanding of product development processes and have a proven track record of working cross-functionally with engineering, design, and marketing teams to deliver impactful solutions. Your analytical mindset allows you to define key metrics for success and assess the impact of product features effectively. You are comfortable collaborating with third-party vendors and internal teams to troubleshoot and resolve issues that may arise during product development and implementation. You thrive in a collaborative and inclusive culture, valuing diverse perspectives and fostering teamwork.

Desirable

Experience in the financial services industry or with credit card products would be a significant advantage. Familiarity with agile methodologies and tools for product management can enhance your effectiveness in this role. A background in user research and data analysis will help you make informed decisions that align with customer needs and business goals.

What you'll do

In this role, you will define and implement key initiatives for Upgrade's credit card product, focusing on critical platform features and growth strategies. You will work closely with internal teams to develop product specifications, wireframes, and flows that align with customer needs and business objectives. Your responsibilities will include analyzing the impact of product features and defining key metrics for success, ensuring that the product meets both user expectations and business goals. You will lead cross-functional teams to develop, launch, and scale the product, ensuring that all stakeholders are aligned and informed throughout the process. Additionally, you will monitor and troubleshoot issues that arise, collaborating with third-party vendors to resolve challenges effectively. Your role will be pivotal in driving product innovation and enhancing the overall customer experience.

What we offer

At Upgrade, you will be part of a mission-driven team focused on improving financial well-being for millions of customers. We offer a collaborative and inclusive work environment where your contributions are valued. You will have the opportunity to work on impactful projects that shape the future of financial products. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives. Join us in building a better financial future for our customers.