Customer Account Manager - Mid Market

Who you are

You have a strong commitment to customer success and a passion for guiding clients through their journey. With experience in account management, you understand the importance of building lasting partnerships and driving meaningful outcomes for customers. You thrive in a fast-paced environment and are dedicated to optimizing customer utilization of products and services. Your ability to collaborate seamlessly with colleagues will elevate strategic partnerships and ensure customer satisfaction. You are results-driven and focused on achieving retention and expansion goals for your accounts.

Desirable

Experience in the tech industry or with developer-focused products is a plus. Familiarity with metrics that measure customer engagement and success will help you excel in this role. You are comfortable working with data to inform your strategies and decisions, and you have a knack for tailoring approaches to meet the unique needs of each customer.

What you'll do

In this role, you will own a Book of Business strategy that drives adoption and engagement among your customers. You will build tailored account strategies that guide customers in achieving their hiring and talent development goals. Your focus will be on ensuring retention and expansion, as you work closely with clients to understand their needs and challenges. You will collaborate with internal teams to elevate the customer experience and ensure that clients are getting the most value from HackerRank's offerings. Your contributions will be instrumental in shaping HackerRank's vision of prioritizing skills over pedigree in developer hiring.

You will also be responsible for managing renewals and identifying opportunities for upselling and cross-selling additional services. By fostering strong relationships with your clients, you will help them navigate their journey with HackerRank, ensuring they achieve meaningful outcomes. Your role will involve regular check-ins and strategic discussions to assess customer satisfaction and identify areas for improvement.

What we offer

HackerRank provides a collaborative and supportive work environment where you can thrive. We value the contributions of our team members and encourage professional growth and development. You will have the opportunity to work with a diverse range of clients, from startups to established enterprises, and make a significant impact on their hiring processes. Our culture emphasizes quality and speed, and we expect our team members to be deeply committed to their craft. We offer competitive compensation and benefits, along with a hybrid work model that allows for flexibility in your work environment.