Support Engagement Lead

Who you are

You have a strong background in customer support and engagement, with a focus on delivering exceptional service experiences. You understand the importance of building relationships and acting as a technical advocate for customers, ensuring their needs are met throughout the contract period. You thrive in environments that require autonomy and accountability, and you are open to new perspectives that can enhance the customer experience. You are driven to solve challenges and are eager to contribute to a vibrant team culture that values collaboration and high standards.

What you'll do

As the Support Engagement Lead at Braze, you will be responsible for providing a personalized and customized support experience for a designated group of named customers. You will serve as the main point of technical support interaction, ensuring that customers receive the highest level of service. Your role will involve closely collaborating with various teams to address customer needs and advocate for their interests. You will be tasked with navigating the complexities of customer support, ensuring that each interaction is meaningful and impactful. You will also play a key role in identifying opportunities for improvement in the support process, contributing to the overall success of the Recurring Services team.

What we offer

At Braze, we foster a culture of teamwork and high standards, where every team member is encouraged to contribute their unique perspectives. We believe in creating work-life harmony and providing opportunities for growth and development. You will be part of a passionate team that is dedicated to making a real impact in the customer support space. We offer a supportive environment where you can thrive and grow in your career, alongside a team that values collaboration and excellence.