Case Manager, Business Operations

Who you are

You are a proactive individual who thrives in fast-paced environments and enjoys tackling challenges head-on. Your ability to prioritize tasks and communicate effectively allows you to navigate demanding situations with ease. You understand the importance of building strong relationships with customers and partners, ensuring their needs are met promptly and efficiently. You may have some technical knowledge related to manufacturing design and production, which you can leverage to enhance customer satisfaction. You are adaptable and willing to learn, ready to take on the responsibilities of a Case Manager in a growing company.

What you'll do

As a Case Manager at Xometry, you will play a crucial role in supporting our rapid customer growth. You will take actions to improve on-time delivery and quality, ensuring that customer satisfaction remains a top priority. Your responsibilities will include tracking and monitoring the progress of numerous customer orders and partner jobs, providing timely updates to all stakeholders involved. You will engage with customers frequently, building relationships that foster trust and collaboration. Additionally, you will apply your technical knowledge or consult with subject matter experts to address any manufacturing design and production issues that arise. Understanding supplier capabilities will be essential, as you will execute supplier oversight activities, which include conducting assessments and quality reviews to ensure that jobs are delivered on time.

What we offer

At Xometry, we offer a dynamic work environment where you can grow your career while making a significant impact in the manufacturing industry. You will be part of a team that values innovation and collaboration, working alongside technical professionals who are dedicated to solving complex supply chain problems. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing opportunities for growth. Join us in transforming the manufacturing landscape and be part of a company that is committed to connecting ideas with the resources needed to bring them to life.