Luggage designed for the modern traveler
Away is a travel lifestyle brand headquartered in SoHo, New York, specializing in luggage designed for the modern traveler. The company has raised $216 million in funding through Series D, and its innovative products, like suitcases with built-in mobile charging packs, have attracted a loyal custome...
Away offers stock options, generous paid time off, a 401(k) plan, comprehensive health coverage, and family leave to support employees' well-being....
Away embraces a culture of innovation and resilience, having successfully navigated challenges while revamping its core business. The company values c...
Away • Dallas: NorthPark
Away is hiring a Keyholder to join their Dallas, NorthPark team. You'll provide exceptional customer service and create memorable experiences for travelers. This role requires a passion for customer engagement and the ability to work flexible hours.
You are excited about travel and understand how it can enhance lives — your enthusiasm for customer service shines through in every interaction. You have a knack for creating personalized experiences that resonate with customers, making them feel valued and understood. You are adaptable and can work evenings, weekends, and holidays to meet the needs of the business. You embody the brand's core values and are committed to delivering best-in-class service consistently.
Experience in retail or customer-facing roles is a plus, but your passion for travel and customer engagement is what truly matters. You thrive in a team environment and are eager to contribute to a positive workplace culture. You are open to learning and growing within the company, embracing opportunities to develop your skills and advance your career.
As a Keyholder, you will be the face of Away, welcoming customers and providing them with exceptional service from the moment they enter the store. You will engage with customers, offering product education and assistance to help them find the perfect travel essentials. Your role will involve creating a transformative experience for each customer, fostering connections that go beyond the transaction. You will take ownership of the offline touchpoint for the brand, ensuring that every interaction reflects Away's commitment to quality and community.
You will also support operational excellence by maintaining store standards and assisting with inventory management. Your attention to detail will help ensure that the store is always well-presented and stocked, contributing to a seamless shopping experience. You will collaborate with your team to drive sales and meet business goals, participating in training and development opportunities to enhance your skills.
Away is committed to creating a supportive and inclusive work environment. You will have the opportunity to work with a passionate team that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for career growth within the company. Join us in our mission to make travel more seamless for everyone, and be part of a community that celebrates the joy of exploration.
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