Empowering a secure and fast Internet for all
Cloudflare, Inc. is a leading web infrastructure and security company based in San Francisco, California. With over 3 million customers, including major brands like Shopify, Discord, and Udemy, Cloudflare offers a suite of services such as content delivery network (CDN), DDoS mitigation, and Interne...
Cloudflare offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning and d...
Cloudflare fosters a culture of transparency and innovation, encouraging employees to take ownership of their projects. The company values diversity a...
Cloudflare • Hybrid
Cloudflare is seeking a Senior Digital Customer Success Manager to help customers adopt their services and solve business challenges. This role emphasizes collaboration with various teams to enhance customer satisfaction and success.
You have a strong background in customer success management, ideally with experience in technology or SaaS environments. You understand the importance of building relationships and are skilled at navigating complex customer needs. Your empathetic approach allows you to connect with clients and understand their unique challenges. You are committed to continuous learning and personal development, always seeking to improve your skills and knowledge in the field. You thrive in collaborative environments and enjoy working with cross-functional teams to drive customer success. You believe in the mission of building a better Internet and are excited to contribute to that goal.
As a Senior Digital Customer Success Manager at Cloudflare, you will be responsible for guiding customers through their journey with our services. You will work closely with customers to understand their business objectives and help them leverage Cloudflare's solutions to achieve those goals. You will collaborate with Account Executives, Solution Engineers, and other team members to ensure a seamless onboarding experience for new clients. Your role will involve regular check-ins with customers to assess their satisfaction and identify opportunities for further engagement. You will also be responsible for developing and delivering training sessions to help customers maximize the value of our products. Additionally, you will gather feedback from customers and relay that information to internal teams to help improve our offerings.
At Cloudflare, we offer a supportive and inclusive work environment where you can thrive. We believe in the importance of work-life balance and provide flexible working arrangements, including hybrid options. You will have access to professional development resources to help you grow in your career. Our team is dedicated to building a diverse workforce and fostering a culture of collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we value potential and a growth mindset.
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