Software Development Manager, Amazon Connect

Who you are

You have 5+ years of experience in software development and team leadership, with a proven track record of managing engineering teams and delivering high-quality software solutions. Your background includes a deep understanding of cloud technologies, particularly AWS, and you are passionate about building scalable applications that meet customer needs. You excel in fostering a collaborative team environment, mentoring engineers, and driving technical excellence.

You are skilled in architectural design and have experience in setting technical direction for projects. You understand the importance of balancing innovation with practical implementation, ensuring that your team delivers features that are both intuitive and robust. Your communication skills allow you to effectively collaborate with cross-functional teams, including product management and design, to align on project goals and timelines.

You are adaptable and thrive in a fast-paced environment, where you can leverage your problem-solving skills to tackle complex challenges. You are committed to continuous improvement and are always looking for ways to enhance team performance and product quality. You believe in the power of technology to transform businesses and are excited about the opportunity to lead a team that is making a significant impact.

Desirable

Experience with contact center technologies or similar domains is a plus. Familiarity with agile methodologies and project management tools will help you succeed in this role. You are open to learning new technologies and methodologies that can benefit your team and the organization.

What you'll do

As a Software Development Manager at Amazon Connect, you will lead a team of talented engineers in designing and implementing innovative solutions for our contact center technology. You will be responsible for setting the architectural direction of the team, ensuring that our systems are scalable, reliable, and easy to use. You will work closely with product managers to understand customer needs and translate them into actionable engineering tasks.

You will establish best practices for software development, including code reviews, testing strategies, and deployment processes. Your leadership will guide the team in delivering high-quality features on time while maintaining a focus on customer satisfaction. You will mentor team members, helping them grow in their careers and develop their technical skills.

Collaboration is key in this role, as you will partner with other teams within AWS to align on product goals and share insights. You will also be involved in hiring and building a diverse team that reflects Amazon's commitment to inclusion and innovation. Your contributions will directly impact the success of Amazon Connect, as you help shape the future of contact center technology.

What we offer

At Amazon, we offer a competitive salary and comprehensive benefits package, including health insurance, retirement plans, and employee discounts. You will have the opportunity to work in a dynamic environment where your ideas are valued and your contributions make a difference. We encourage you to apply even if your experience doesn't match every requirement — we believe in the potential of our employees and support their growth.

Join us at Amazon Connect and be part of a team that is transforming how businesses manage their customer interactions. You will have the chance to work on cutting-edge technology and make a significant impact on millions of users worldwide. We look forward to your application.