Travel and Customer Service Coordinator (Germany)

Who you are

You are driven to achieve goals and eager to make a direct impact in your role. You thrive in a culture where teamwork and communication across departments are valued, and you approach challenges with a positive attitude. Your innovative mindset allows you to bring efficiencies to processes, and you are looking for opportunities to grow your career in a supportive environment.

In this role, you will be responsible for supporting the team of Global Study Managers in the planning and operations of active clinical trial studies. You will act as the main point of contact for patient communications and manage all travel and logistical details for trial participants. Your attention to detail and organizational skills will be crucial in ensuring a smooth experience for all involved.

Desirable

While specific skills are not mentioned, a background in customer service or operations would be beneficial. Familiarity with clinical trials or healthcare logistics could also enhance your effectiveness in this role.

What you'll do

As a Travel and Customer Service Coordinator, you will manage the travel and transportation budget for trial participants, ensuring that all logistical needs are met efficiently. You will participate in discussions with vendors and internal team members to address trial participant requirements, contributing to the overall success of the clinical studies.

Your role will involve supporting hospital or clinical staff with trial participant enrollments and visit schedules, responding promptly to inquiries from trial participants and clinical staff alike. You will contribute to managing projects to a profitable level through efficient work processes, ensuring that all aspects of patient travel and accommodations are handled with care.

You will maintain accurate data by setting up databases and transferring information between internal operating systems, aiding in the production of reports as needed. Your ability to communicate effectively and manage multiple tasks will be essential in this part-time contract position, which may require up to 30 hours of work per week.

What we offer

This position offers the opportunity to work in a dynamic environment where your contributions will directly impact the success of clinical trials. You will be part of a diverse team that values collaboration and innovation. While this is a part-time role, it provides a unique chance to gain experience in the clinical research field and develop your skills in customer service and operations.

We encourage you to apply even if your experience doesn't match every requirement. Your drive and willingness to learn are what truly matter in this role.