Technical Account Manager (French/English)

Who you are

You have a proven track record as a Technical Account Manager, ideally with experience in the digital marketing space. Your ability to communicate effectively in both French and English allows you to engage with a diverse range of clients and stakeholders. You understand the nuances of customer needs and are adept at translating technical concepts into actionable strategies that drive results. Your background in technology equips you to manage complex integrations and provide valuable insights to clients.

You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional customer experiences. Your analytical mindset enables you to assess client requirements and develop tailored solutions that align with their business goals. You are passionate about helping brands leverage technology to enhance customer loyalty and revenue growth.

Desirable

Experience with AI-powered platforms or no-code solutions is a plus, as is familiarity with various digital marketing channels. You are comfortable navigating the challenges of a fast-paced environment and are eager to learn and adapt to new technologies and trends in the industry.

What you'll do

As a Technical Account Manager at Airship, you will be responsible for building and maintaining strong relationships with key clients. You will guide them through the implementation of our platform, ensuring they understand how to utilize its features to maximize their marketing efforts. Your role will involve conducting training sessions, providing ongoing support, and troubleshooting any issues that arise.

You will collaborate with the product and engineering teams to relay client feedback and contribute to the continuous improvement of our offerings. By analyzing client data and performance metrics, you will identify opportunities for growth and optimization, helping clients achieve their marketing objectives.

Your expertise will be crucial in developing case studies and best practices that showcase the success of our clients. You will also participate in strategic planning sessions, contributing insights that help shape the direction of our services and solutions.

What we offer

At Airship, we value innovation and collaboration. You will be part of a dynamic team that is dedicated to transforming the way brands engage with their customers. We offer a flexible remote work environment, allowing you to balance your professional and personal life effectively. Our culture encourages continuous learning and development, providing opportunities for you to enhance your skills and advance your career.

Join us in our mission to empower brands with the tools they need to create meaningful customer experiences. We believe in the power of technology to drive growth and are excited to welcome you to our team.