Transforming customer engagement with machine learning insights
Hook is a predictive revenue growth platform headquartered in the City of London, UK, specializing in machine learning insights for subscription businesses. Backed by $14.5M in funding from top investors like LocalGlobe and Mulesoft founder Ross Mason, Hook serves some of the fastest-growing compani...
Employees enjoy generous stock options, Bupa private medical insurance, and a flexible working policy rated 9.5/10. Additional perks include a £500 an...
Hook fosters a strong technical team culture focused on leveraging machine learning to transform customer engagement in subscription businesses. The c...
Hook • London
Hook is seeking a Customer Success Manager to partner with their growing customer base and ensure measurable success. You'll leverage your expertise in customer success to drive engagement and value realization. This role requires experience in customer success management.
You have a proven track record in customer success management, ideally with experience in a SaaS environment. Your ability to build strong relationships with clients is complemented by your understanding of customer success metrics and strategies. You are comfortable engaging with customer success professionals and can bring credibility and insight to every conversation. You thrive in a fast-paced startup environment and are eager to contribute to a team that values diversity and inclusion.
You possess excellent communication skills, allowing you to articulate complex concepts clearly and effectively. Your analytical mindset enables you to assess customer needs and tailor solutions that drive engagement and satisfaction. You are proactive in identifying opportunities for improvement and are committed to helping customers achieve their goals with Hook's solutions.
Experience working with AI and Machine Learning technologies is a plus, as it will enhance your ability to understand and communicate the value of Hook's offerings. Familiarity with customer success tools and platforms will also be beneficial in this role.
As a Customer Success Manager at Hook, you will own the customer lifecycle from initial strategy sessions to adoption and renewals. You will work closely with customers to ensure they achieve measurable success with our solutions, guiding them through the implementation process and providing ongoing support. Your role will involve conducting regular check-ins with clients to assess their satisfaction and identify areas for improvement.
You will collaborate with cross-functional teams, including sales and product development, to ensure that customer feedback is integrated into our offerings. By analyzing customer data and success metrics, you will help shape our customer success strategies and contribute to the overall growth of the company.
In addition, you will play a key role in defining and delivering customer success as a discipline within Hook. You will have the opportunity to influence how we engage with our customers and ensure that their needs are met effectively. Your insights will be invaluable in refining our approach and enhancing the customer experience.
At Hook, we are committed to creating a diverse and inclusive workplace where everyone can thrive. You will have access to the best equipment and resources to support your work. Our office is located in the vibrant area of Liverpool Street, providing a dynamic environment for collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.
We offer competitive compensation and benefits, along with opportunities for professional development and career growth. Join us in building the future of customer growth and making a meaningful impact in the industry.
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