Principal Product Manager, Servicing

Who you are

You have extensive experience in product management, ideally with a focus on customer journey optimization and financial services. Your background includes leading cross-functional teams and driving product strategy that aligns with business goals. You are skilled in leveraging data and insights to inform product decisions and enhance user experiences. You understand the importance of inclusive and fair practices in hiring and product development, ensuring that diverse perspectives are considered in your work.

Desirable

Experience with machine learning applications in product management is a plus. Familiarity with lending or financial services will help you navigate the complexities of the industry. You are a strong communicator, capable of articulating product vision and strategy to stakeholders at all levels. Your ability to collaborate effectively with engineering, design, and customer support teams will be crucial in this role.

What you'll do

As the Principal Product Manager for Servicing at Upstart, you will lead initiatives that enhance the borrower experience after a loan is funded. You will work closely with the Servicing team to ensure that borrowers receive the support they need to stay on track with payments. Your role will involve analyzing customer feedback and data to identify opportunities for improvement in the servicing process. You will drive the development of borrower-facing tools and AI-driven solutions that enhance the overall customer journey.

You will collaborate with engineering and design teams to create innovative solutions that meet the needs of borrowers. Your leadership will guide the team in implementing machine learning strategies that personalize the servicing experience. You will also be responsible for defining success metrics and tracking the impact of your initiatives on borrower satisfaction and business outcomes.

In this role, you will engage with stakeholders across the organization to align product goals with Upstart's mission of expanding access to affordable credit. You will participate in strategic planning sessions and contribute to the overall product roadmap. Your insights will help shape the future of Upstart's servicing capabilities, ensuring that they remain at the forefront of the industry.

What we offer

Upstart provides a dynamic work environment where you can make a significant impact on the financial lives of borrowers. We offer competitive compensation and benefits, including flexible work arrangements that allow you to thrive in a remote setting. Our culture emphasizes collaboration, innovation, and a commitment to our mission of improving access to credit for all. Join us in transforming the lending landscape and making a difference in people's lives.