Member Verification Agent

Who you are

You are detail-oriented and thrive in a fast-paced environment, ready to contribute to a mission-driven company like PadSplit. You possess a strong eye for detail and can assess eligibility and authenticity within documentation. You are comfortable managing a high volume of inbound and outbound communication, ensuring that each interaction is handled with empathy and confidence. You work well independently but also value collaboration with teammates to manage shared workloads and shifting priorities. Your organizational skills and adaptability allow you to take ownership of your work, balancing speed with accuracy to keep the application process moving smoothly.

Desirable

Experience in customer service or operations roles is a plus, as it equips you with the skills to handle various inquiries and challenges that may arise during the verification process. Familiarity with the affordable housing industry or similar sectors can enhance your understanding of the context in which you will be working.

What you'll do

As a Member Verification Agent at PadSplit, you will play a crucial role in ensuring that our membership application process remains accurate, consistent, and efficient. You will be responsible for reviewing income and identity documentation submitted by prospective members, evaluating their eligibility based on defined criteria. Clear communication is key, as you will need to convey application outcomes to applicants effectively. Your attention to detail will directly impact both the member experience and the integrity of our platform, making your role essential to our mission of providing affordable housing solutions.

You will work in a high-volume environment, where your ability to manage multiple tasks simultaneously will be tested. You will collaborate closely with your team to ensure that workloads are balanced and that priorities are adjusted as needed. Your sound judgment will be vital in making decisions that affect applicants, and you will be expected to explain these decisions with empathy and clarity. As you grow in this role, you will have the opportunity to contribute to process improvements and help shape the future of our member verification operations.

What we offer

At PadSplit, we believe in the power of our mission to disrupt the affordable housing industry. You will be part of a team that values empathy, optimism, and intellectual curiosity. We offer a supportive work environment where your contributions are recognized and valued. While specific benefits are not detailed in the job posting, we encourage you to inquire about opportunities for professional development and growth within the company. Join us in making a difference, one room at a time.