Empowering cybersecurity teams with advanced intelligence tools
Filigran, headquartered in Paris, Île-de-France, specializes in cyber threat intelligence and crisis response solutions. Their advanced tools, including #OpenCTI and #OpenEx, are utilized by cybersecurity teams worldwide to enhance their operational capabilities against cyber threats. With a team si...
Filigran offers competitive salaries, equity options, flexible remote work policies, and generous PTO to ensure employee well-being and work-life bala...
Filigran fosters a culture of innovation and agility, focusing on empowering cybersecurity professionals with the tools they need to stay ahead of thr...
Filigran • Australia
Filigran is seeking an Associate Customer Support Engineer to enhance customer satisfaction by providing timely support and troubleshooting assistance. This role is based in Australia and offers remote work opportunities.
You are an entry-level professional eager to start your career in customer support within the cybersecurity sector. You possess strong communication skills and a desire to help customers resolve their issues effectively. You are comfortable using various communication channels to assist users and ensure they have a positive experience with the product. You are a team player who enjoys collaborating with Customer Success Managers and other teams to improve customer satisfaction. You are adaptable and willing to learn about the company's innovative solutions to better assist users. You understand the importance of customer feedback in enhancing product offerings and are committed to contributing to this process.
In this role, you will take ownership of customer support tasks, ensuring users receive the help they need promptly. You will manage and prioritize technical support tickets through the company's ticketing system, escalating issues as necessary to maintain fast resolution times. You will provide real-time assistance via Slack, helping key customers with troubleshooting, best practices, and product guidance. You will support onboarding efforts in collaboration with Customer Success Managers, occasionally joining customer calls to provide additional support. Your role will involve gathering customer feedback to help improve the product and enhance the overall user experience. You will also participate in team meetings to discuss common issues and share insights on how to improve support processes.
Filigran offers a dynamic work environment where you can grow your skills in customer support and cybersecurity. You will have the opportunity to work with a passionate team dedicated to revolutionizing cyber threat management. The company values diversity and inclusion, ensuring that all employees feel welcome and valued. You will receive training and support to help you succeed in your role and advance your career within the organization. Additionally, you will be part of a mission-driven company that is making a significant impact in the cybersecurity ecosystem.
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