Transforming global content for diverse audiences
Welocalize, founded in 1997 and headquartered in Midtown South, New York, NY, is the 4th largest language service provider in North America and the 9th globally. With over 250 language options, Welocalize transforms and localizes content for 2,000+ clients, including major brands like Disney, Uber, ...
Welocalize offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment to support work-life balance. Em...
Welocalize fosters a culture of inclusivity and global awareness, emphasizing the importance of language diversity. The company is committed to levera...
Welocalize • Cluj-Napoca, Romania
Welocalize is seeking a Community & Onboarding Manager to enhance supplier engagement and support. You'll be responsible for managing supplier profiles and ensuring excellent service. This role requires strong communication and organizational skills.
You have a strong background in community management and onboarding processes, with a focus on building relationships and providing exceptional support. Your experience includes managing interactions with a diverse supplier base, ensuring their needs are met effectively. You excel in communication, both written and verbal, and are adept at using various platforms to manage community profiles. You understand the importance of engagement and are committed to making Welocalize the preferred choice for suppliers.
Experience in a similar role within the localization or translation industry is a plus. Familiarity with community engagement strategies and tools will help you thrive in this position. You are proactive and can anticipate the needs of suppliers, ensuring they receive timely and relevant support.
As the Community & Onboarding Manager, you will be the primary point of contact for Welocalize's suppliers, managing over 15,000 interactions daily. Your role involves onboarding new suppliers, guiding them through the process, and ensuring they have the resources they need to succeed. You will also be responsible for maintaining and updating supplier profiles on various platforms, ensuring accuracy and completeness. Your efforts will contribute to building a strong community around Welocalize, fostering engagement and loyalty among suppliers.
You will collaborate with internal teams to develop and implement strategies that enhance supplier satisfaction and engagement. This includes gathering feedback from suppliers to identify areas for improvement and working with cross-functional teams to address any issues that arise. You will also track and analyze engagement metrics to measure the success of your initiatives and make data-driven decisions to enhance the onboarding experience.
Welocalize offers a supportive work environment where you can grow your skills and make a meaningful impact. You will have the opportunity to work with a diverse team and contribute to the success of a global company. We value collaboration and encourage you to share your ideas and insights to improve our processes. While specific salary details are not mentioned, we offer competitive compensation and benefits to ensure our employees feel valued and supported.
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