Empowering fintechs with seamless payment solutions
Tribe Payments is a London-based fintech company specializing in payment technologies for banks, fintechs, and acquirers. The company provides backend solutions that enable mobile-first challenger banks to offer features like real-time notifications and budgeting alerts. With a focus on internationa...
Employees enjoy 25 days of holiday (excluding bank holidays), flexible work arrangements, private healthcare, wellness initiatives, and opportunities ...
Tribe Payments embraces a culture that prioritizes innovation and flexibility, allowing clients to maintain control over their user experience while r...
Tribe Payments • Kaunas
Tribe Payments is seeking a Technical Support Specialist to enhance customer experiences in the payments technology sector. You'll be part of a team focused on making payments simple, secure, and accessible. This role is ideal for those looking to start their career in technical support.
You are eager to start your career in technical support and have a passion for technology and customer service. You understand the importance of providing excellent support to users and are ready to learn about the payments technology landscape. You are a problem solver who enjoys helping others and can communicate effectively with both technical and non-technical users. You thrive in a collaborative environment and are excited about the opportunity to contribute to a rapidly growing company.
As a Technical Support Specialist at Tribe Payments, you will be the first point of contact for customers seeking assistance with our payment solutions. You will troubleshoot issues, provide guidance, and ensure that our customers have a seamless experience with our technology. You will work closely with the engineering team to escalate complex issues and contribute to the continuous improvement of our support processes. Your role will involve documenting customer interactions and solutions to build a knowledge base that enhances our support capabilities.
At Tribe Payments, you will be part of a dynamic team that values innovation and collaboration. We offer a supportive work environment where you can grow your skills and advance your career in technical support. You will have the opportunity to work with cutting-edge technology in the payments industry and contribute to projects that make a real impact on our customers' experiences. We believe in fostering a culture of learning and development, and we encourage you to apply even if your experience doesn't match every requirement.
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