Senior Technical Program Manager, Copilot

Who you are

You have a strong background in technical program management, with experience leading cross-functional initiatives that drive product quality and operational efficiency. You thrive in environments that require a scrappy mindset and the ability to adapt quickly to shifting priorities. Your expertise in architecting solutions from the ground up sets you apart, as you enjoy taking ownership of projects and influencing product direction. You are comfortable navigating ambiguity and are skilled at building frameworks that support scalable systems.

You possess excellent communication skills, enabling you to coordinate effectively with diverse teams, including Research, Engineering, Data, and Product. Your ability to manage vendor relationships and develop scalable feedback loops is crucial for ensuring the success of AI systems. You are detail-oriented and focused on delivering accurate, safe, and user-aligned outputs.

Desirable

Experience in AI or machine learning projects is a plus, as is familiarity with operational frameworks and governance models. A background in software engineering or data science can enhance your ability to contribute to technical discussions and decisions.

What you'll do

In this role, you will lead initiatives focused on improving model response quality and program architecture within Microsoft AI. You will own the end-to-end model feedback process, coordinating efforts across various teams to ensure that AI systems deliver high-quality outputs. Your responsibilities will include designing and scaling operational frameworks that support the broader goals of the Copilot initiative.

You will drive improvements based on production usage, leveraging data and feedback to refine processes and enhance system performance. Managing vendor relationships for human evaluation will be a key aspect of your role, as you work to establish effective evaluation mechanisms that inform model development.

As a Senior Technical Program Manager, you will architect and operationalize scalable systems, designing durable frameworks and workflows that facilitate collaboration and innovation. Your contributions will help shape the direction of the team and influence product outcomes, ensuring that Microsoft AI remains at the forefront of transformative AI experiences.

What we offer

Microsoft offers a dynamic work environment that operates with the agility and intensity of a startup. You will have the opportunity to work on cutting-edge AI technologies and contribute to projects that have a significant impact on users worldwide. The company values innovation and encourages team members to take initiative and explore new ideas. You will be part of a collaborative culture that fosters growth and development, providing you with the resources and support needed to succeed in your role.