IT Support Specialist

Who you are

You are a proactive and people-oriented individual with a strong focus on customer service. You have experience troubleshooting basic hardware, software, and connectivity issues both in-person and remotely. You are comfortable imaging and deploying Mac and Windows OS hardware to ensure new employees have the necessary equipment. You have a basic understanding of managing user accounts in Google Workspace, confirming email addresses, updating distribution lists, and handling shared resources. You are familiar with setting up and monitoring audio-visual systems for company meetings and events. You enjoy contributing to creating and updating how-to guides and process documentation, ensuring that your team has the resources they need to succeed. You are eager to learn and grow your IT skills in a fast-paced, collaborative environment.

What you'll do

In this role, you will assist end-users by troubleshooting hardware and software issues, ensuring that all team members can work efficiently. You will image and deploy Mac and Windows OS hardware, making sure that new hires are set up for success from day one. You will manage user accounts in Google Workspace, confirming email addresses and updating distribution lists as needed. You will also set up and monitor audio-visual systems for company meetings and events, ensuring that all technical aspects run smoothly. Additionally, you will contribute to creating and updating how-to guides and process documentation, helping to streamline IT processes within the organization. Your role will involve close collaboration with various teams across the company, delivering thoughtful and high-quality support. You will be the go-to person for any IT-related inquiries, helping to maintain a seamless working environment for all employees.

What we offer

At CLEAR, you will be part of a mission-driven company that values innovation and customer experience. You will have the opportunity to work in a supportive environment where your contributions are recognized and valued. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing growth opportunities. You will gain hands-on experience in IT support, working with a diverse team and learning from experienced professionals in the field. This role offers a chance to develop your skills and advance your career in IT support while contributing to a company that is transforming the way people live, work, and travel.