Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Seoul, South Korea
Coupang is seeking a Cloud Support Engineer to resolve complex technical issues and ensure optimal performance of their cloud platform. You'll work with technologies like Linux, Prometheus, and Grafana. This role requires over 5 years of experience in cloud and infrastructure support.
You have over 5 years of experience in cloud, infrastructure, or platform services, demonstrating leadership in major incident response and platform stability improvements. Your diagnostic skills span compute, networking, storage, and application layers, allowing you to tackle complex technical challenges effectively. You possess strong problem-solving abilities in cloud environments, ensuring that you can swiftly address customer escalations and maintain high service levels. Your expertise in Linux system administration, networking, and cloud computing is complemented by your familiarity with visibility tools like Prometheus and Grafana, which you use to monitor and enhance system performance.
As a Cloud Support Engineer at Coupang, you will act as the primary technical contact for customer escalation issues, leading rapid diagnosis and root cause analysis to resolve incidents efficiently. You will manage the entire lifecycle of major incidents, ensuring clear communication and timely updates to both customers and internal stakeholders. Your role will involve building and maintaining runbooks, diagnostic tools, and automation scripts to enhance efficiency and reduce resolution times. Collaborating with product and engineering teams, you will identify systemic issues and drive continuous improvements in stability and customer experience. You will also monitor platform status proactively, addressing performance, capacity, and stability risks before they impact customers. Additionally, you will contribute to knowledge sharing by mentoring peers and creating technical documentation and training materials.
Coupang provides a dynamic work environment where you can witness daily growth alongside your colleagues and the company. You will have the opportunity to engage in innovative projects that shape the future of commerce. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us to be part of a mission-driven team that is committed to delivering exceptional customer experiences and driving industry innovation.
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