Empowering brands through social media management
Hootsuite is a leading social media management platform headquartered in Vancouver, BC, with over 18 million customers, including more than 80% of the Fortune 1000. The company has raised $246.9 million in funding and is currently in the Series B stage. Hootsuite's recent acquisition of Talkwalker i...
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Hootsuite has a strong focus on innovation and adaptability, having restructured its leadership team to navigate economic challenges. The company valu...
Hootsuite • Tokyo, Japan
Hootsuite is seeking a Bilingual Enterprise Customer Support Advocate fluent in Japanese and English to assist high-value Enterprise customer accounts. You'll provide expert support and troubleshoot issues efficiently. This role is based in Tokyo and offers a hybrid work environment.
You are a bilingual professional fluent in both Japanese and English, with a strong background in customer support. You have experience working with enterprise-level clients and understand the importance of providing exceptional service. Your communication skills are top-notch, allowing you to engage effectively with customers across various channels. You embrace a customer-first mindset and are dedicated to resolving issues promptly and accurately. You are detail-oriented and can identify patterns and trends in customer inquiries to improve service delivery. You thrive in a collaborative environment and are comfortable working in a hybrid setting.
In this role, you will provide subject matter expertise to Hootsuite's highest-valued customer accounts, ensuring they receive prompt and friendly assistance. You will support the customer onboarding process, helping clients navigate the implementation and configuration of Hootsuite products. Your responsibilities will include troubleshooting reported issues, diagnosing product and non-product related queries, and providing accurate information to customers. You will also identify and report trends impacting Hootsuite products and services, following established support escalation workflows. Your role will involve collaborating with the Senior Manager of Enterprise Customer Support to enhance the overall customer experience and address any concerns that arise.
Hootsuite offers a dynamic work environment where you can grow your skills and advance your career in customer support. You will have the opportunity to work with a diverse team and engage with global enterprise customers. We provide a hybrid work model, allowing you to balance your professional and personal life effectively. Our company culture emphasizes collaboration, innovation, and a commitment to customer satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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