Customer Success Manager, Enterprise

Who you are

You have a strong background in customer success or account management, ideally within the technology or financial services sector. Your analytical mindset allows you to navigate complex data and derive actionable insights that drive customer engagement and satisfaction. You excel in building relationships and have a proven track record of managing enterprise-level accounts, ensuring that customers realize the full value of their investment in Stripe's services.

You are meticulous and detail-oriented, with the ability to handle difficult customer situations with grace and professionalism. Your communication skills are top-notch, enabling you to engage effectively with a wide range of stakeholders, from technical teams to executive leadership. You thrive in a high-growth environment and are adaptable to change, always looking for ways to improve processes and enhance customer experiences.

Desirable

Experience in the payments industry or with financial technology platforms is a plus. Familiarity with data analysis tools and customer relationship management (CRM) systems will help you succeed in this role. A proactive approach to problem-solving and a willingness to take initiative will set you apart as a candidate.

What you'll do

As a Customer Success Manager at Stripe, you will manage a portfolio of enterprise customers, ensuring they receive the support and resources needed to optimize their use of our platform. You will conduct regular business reviews and workshops, providing insights and best practices that help customers grow their businesses. Your role will involve collaborating closely with sales and technical account managers to facilitate smooth post-sale engagements and drive customer retention and expansion.

You will be responsible for identifying customer needs and challenges, working to resolve issues promptly and effectively. By leveraging your analytical skills, you will analyze customer data to uncover trends and opportunities for improvement. Your ability to communicate complex concepts in a clear and engaging manner will be essential as you guide customers through product features and enhancements.

In addition to direct customer interactions, you will contribute to internal initiatives aimed at improving customer success processes and strategies. You will play a key role in fostering a customer-centric culture within the organization, advocating for customer needs and feedback in cross-functional discussions.

What we offer

At Stripe, you will be part of a mission-driven company that is transforming the financial landscape for businesses worldwide. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a collaborative environment where your contributions directly impact the success of our customers and the overall growth of the company. Join us in our mission to increase the GDP of the internet and make a meaningful difference in the world of finance.