The customer communications platform that personalizes engagement
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Intercom • Berlin, Germany
Intercom is seeking a Senior Data Scientist to enhance their AI tooling for customer service. You'll work on developing advanced AI solutions to improve customer experiences. This role requires expertise in data science and AI methodologies.
You have a strong background in data science, with experience in developing AI solutions that enhance customer service capabilities. You understand the intricacies of AI tooling and have a passion for improving customer experiences through technology. Your analytical skills allow you to derive insights from complex datasets, and you are comfortable working with various data science methodologies. You thrive in collaborative environments and enjoy working closely with cross-functional teams to drive impactful results. You are eager to contribute to a mission-driven company that values innovation and customer satisfaction.
Experience with AI technologies and tools is a plus, as is familiarity with customer service platforms. You may have worked in fast-paced environments where you had to adapt quickly to changing requirements and priorities. A background in software engineering or a related field could also be beneficial, as it allows for a deeper understanding of the technical aspects of AI development.
In this role, you will be responsible for developing and refining AI tools that enhance Intercom's customer service offerings. You will collaborate with product managers and engineers to identify opportunities for AI integration and improvement. Your work will involve analyzing customer interactions and feedback to inform the development of new features and enhancements. You will also be tasked with creating models that predict customer behavior and improve service efficiency. As a senior member of the team, you will mentor junior data scientists and contribute to the overall strategy for AI development within the company.
Intercom provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a talented team dedicated to transforming customer service through AI. The company values diversity and inclusion, fostering a culture where all employees can thrive. You will also benefit from professional development opportunities and the chance to make a significant impact in a growing company. Intercom is committed to providing a supportive workplace that values your contributions and encourages your growth.
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