Forward Deployed Engineer (AI Agent)

Who you are

You have a strong background in AI and Machine Learning, with experience in deploying AI solutions that address practical challenges. You understand the intricacies of Large Language Models and are passionate about leveraging technology to enhance customer interactions. Your collaborative spirit enables you to work effectively with software and machine learning engineers, ensuring high-impact deployments.

You thrive in a remote work environment, demonstrating excellent communication skills that facilitate seamless collaboration with customers and team members alike. You are detail-oriented and committed to delivering secure and reliable AI solutions that meet customer needs. Your problem-solving skills allow you to navigate complex challenges and contribute to the continuous improvement of AI platforms.

Desirable

Experience with customer-facing AI applications is a plus, as is familiarity with integrating AI agents into existing systems. A background in software engineering or related fields will enhance your ability to contribute effectively to the team.

What you'll do

As a Forward Deployed Engineer at Cresta, you will be at the forefront of deploying AI agents that revolutionize customer interactions. You will collaborate closely with customers to understand their needs and ensure that the AI solutions you develop are tailored to their specific challenges. Your role will involve integrating AI agents with external systems, ensuring seamless functionality and user experience.

You will work alongside a talented team of software and machine learning engineers, contributing to the development of state-of-the-art AI agents. Your insights will help shape the direction of the AI platform, driving continuous improvement and innovation. You will also be responsible for monitoring the performance of deployed AI agents, making adjustments as necessary to optimize their effectiveness.

In addition to technical responsibilities, you will engage with customers to gather feedback and insights, which will inform future developments. Your ability to translate complex technical concepts into understandable terms will be crucial in building strong relationships with clients and stakeholders.

What we offer

Cresta provides a dynamic and supportive work environment where innovation is encouraged. You will have the opportunity to work on cutting-edge AI technologies and contribute to projects that have a meaningful impact on customer experiences. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform the contact center landscape with AI-driven solutions.