Technical Service Manager, Sweet Protein

Who you are

You have a strong background in technical services, ideally within the biotechnology or life sciences sector. Your experience has equipped you with the ability to manage customer relationships effectively, ensuring that clients receive the highest level of service and support. You are adept at understanding complex technical concepts and can communicate them clearly to both technical and non-technical stakeholders. You thrive in collaborative environments and enjoy working closely with cross-functional teams to drive customer success. Your problem-solving skills are top-notch, allowing you to address client concerns proactively and efficiently. You are committed to continuous learning and staying updated on industry trends and advancements in biotechnology.

Desirable

Experience in customer-facing roles within the biotech industry is a plus. Familiarity with cell and gene therapy, biologics, or related fields will help you excel in this position. A background in project management or operations can also be beneficial, as it will enhance your ability to coordinate effectively with various teams.

What you'll do

In this role, you will serve as the primary point of contact for clients, ensuring their needs are met and expectations exceeded. You will work closely with the sales and technical teams to facilitate smooth onboarding processes for new clients. Your responsibilities will include managing customer inquiries, providing technical support, and coordinating with internal teams to resolve issues promptly. You will also be involved in gathering customer feedback to inform product development and service improvements. Regular communication with clients will be essential, as you will need to provide updates on project statuses and address any concerns they may have. Additionally, you will participate in training sessions and workshops to enhance your knowledge of GenScript's offerings and the biotechnology landscape.

What we offer

GenScript offers a dynamic work environment where innovation and collaboration are encouraged. You will have the opportunity to work with a talented team dedicated to advancing biotechnology solutions. We provide competitive compensation and benefits, including health insurance, retirement plans, and opportunities for professional development. Our company culture emphasizes work-life balance and supports employees in achieving their personal and professional goals. Join us in our mission to make humans and nature healthier through biotechnology.