Head of Recovery Strategy

Who you are

You have a proven track record in strategic leadership, particularly in recovery operations or related fields. Your experience spans over 5 years, where you've successfully led teams in optimizing processes and enhancing compliance frameworks. You understand the importance of data-driven decision-making and have a knack for building scalable systems that align with long-term strategic goals. Your ability to engage with diverse stakeholders and manage vendor relationships is exceptional, ensuring that all parties are aligned with the company's mission of providing accessible credit. You are passionate about leveraging technology to improve operational efficiency and borrower engagement, and you thrive in a collaborative environment where cross-functional teamwork is essential.

Desirable

Experience in the financial services industry is a plus, particularly in lending or recovery sectors. Familiarity with AI-driven solutions and their application in operational strategies will set you apart. You are comfortable navigating complex regulatory environments and have a strong understanding of compliance requirements in the lending space. Your leadership style is inclusive, and you believe in empowering your team to innovate and excel in their roles.

What you'll do

As the Head of Recovery Strategy at Upstart, you will spearhead the transformation roadmap for the Recovery team, focusing on enhancing vendor integration and automation. You will work closely with product teams to develop intelligent placement logic that maximizes post-default recoveries while ensuring a borrower-centric approach. Your role will involve analyzing current recovery processes and identifying areas for improvement, leveraging data to inform your strategies. You will lead initiatives to build scalable systems that reduce manual risk and enhance compliance infrastructure, ensuring that all operations align with Upstart's mission of providing affordable credit.

Collaboration is key in this role; you will partner with various departments, including product, engineering, and compliance, to drive strategic outcomes. You will also be responsible for managing relationships with external vendors, ensuring that they meet Upstart's standards for quality and compliance. Your leadership will guide the team in making data-driven decisions that enhance operational efficiency and borrower engagement. You will be instrumental in fostering a culture of continuous improvement and innovation within the Recovery team.

What we offer

At Upstart, we are committed to creating an inclusive and supportive work environment. We offer competitive compensation packages and benefits that reflect our dedication to our employees' well-being. You will have the opportunity to work remotely from anywhere in the United States, allowing for flexibility in your work-life balance. Our culture encourages collaboration and innovation, and we believe in empowering our employees to make a meaningful impact in their roles. Join us in our mission to transform the lending landscape and improve access to credit for all.