Senior Benefits Operations Specialist

Who you are

You have a strong background in benefits operations, with experience in managing complex workflows and a deep understanding of health benefits programs. You excel in cross-functional collaboration, working closely with teams such as Customer Success, Sales, and Product to ensure seamless operations. Your analytical skills allow you to derive insights from data, enhancing the efficiency of benefits offerings. You are detail-oriented and possess excellent communication skills, enabling you to convey complex information clearly to various stakeholders. You thrive in a remote work environment and are comfortable using digital tools to manage your responsibilities effectively. You are committed to fostering an inclusive workplace and understand the importance of diversity in team dynamics.

Desirable

Experience in the entertainment or production industry is a plus, as it provides context for the unique challenges faced by production companies. Familiarity with payroll systems and operational best practices will enhance your ability to contribute to Wrapbook's mission. A proactive approach to problem-solving and a willingness to adapt to changing needs will set you apart in this role.

What you'll do

As a Senior Benefits Operations Specialist at Wrapbook, you will take ownership of the health benefits program, ensuring it meets the needs of production companies and their employees. You will develop and optimize operational workflows, making the benefits process more efficient and user-friendly. Collaborating with Customer Success, you will address client inquiries and provide expert guidance on benefits-related issues. You will work closely with the Sales team to understand client needs and tailor benefits offerings accordingly. Your role will involve analyzing data to identify trends and areas for improvement, allowing Wrapbook to enhance its benefits services continually. You will also participate in training sessions for internal teams, sharing your expertise to elevate the overall knowledge of benefits operations within the company. Your contributions will directly impact the satisfaction and well-being of production teams, making a meaningful difference in their work experience.

What we offer

Wrapbook provides a supportive and inclusive work environment where you can thrive. As part of our team, you will have the opportunity to work with industry experts and contribute to a platform that is transforming production payroll and accounting. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a significant impact in the production industry while enjoying the flexibility of remote work.