Empowering cybersecurity with advanced PAM solutions
Delinea is a leading provider of Privileged Access Management (PAM) solutions, serving industries such as healthcare, construction, manufacturing, and government. Headquartered in the Financial District of San Francisco, CA, Delinea was formed from the merger of Centrify and Thycotic Software and ha...
Delinea offers a comprehensive benefits package including ROTH 401(k), life insurance, short-term and long-term disability insurance, and an employee ...
Delinea fosters a culture focused on cybersecurity resilience, adapting to the evolving landscape of cyber threats. The company emphasizes innovation ...
Delinea • Home Office (Philippines)
Delinea is seeking a Technical Support Engineer II to provide world-class support to customers. This role involves leveraging AI-powered identity security solutions to enhance customer experience. Ideal candidates should have a strong background in technical support.
You have a solid background in technical support, ideally with experience in identity security or related fields. You are responsible and motivated, with a passion for helping customers resolve their technical issues effectively. You possess excellent communication skills, enabling you to convey complex technical information in a clear and concise manner. You thrive in a collaborative environment and are eager to work with a global team to enhance customer satisfaction. You are adaptable and willing to learn new technologies and processes to improve your support capabilities.
Experience with cloud-native platforms or identity security solutions is a plus. Familiarity with AI technologies and their application in security contexts will be beneficial. You may also have a background in IT support or customer service roles, which will help you excel in this position.
As a Technical Support Engineer II at Delinea, you will be part of the Global Technical Support team, providing exceptional support to our customers. You will troubleshoot and resolve technical issues related to our identity security platform, ensuring that customers can effectively manage their identity governance. You will collaborate with engineering teams to escalate and resolve complex issues, contributing to product improvements based on customer feedback. Your role will involve documenting support processes and solutions to enhance the knowledge base for future reference. You will also engage with customers to understand their needs and provide guidance on best practices for using our platform.
Delinea offers a dynamic work environment where you can grow your skills and advance your career in technical support. You will be part of a diverse and inclusive team that values innovation and respect. We provide opportunities for professional development and encourage you to take on new challenges. Our commitment to work-life balance means you can enjoy the flexibility of a remote work setup while contributing to a mission-driven organization focused on making the world a safer place.
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