Senior Staff, Technical Program Management (Global Operations Technology)

Who you are

You have a strong background in technical program management, with at least 5 years of experience leading complex projects in a fast-paced environment. Your expertise in logistics and operations technology allows you to drive initiatives that enhance efficiency and customer satisfaction. You are skilled in stakeholder management and can effectively communicate with cross-functional teams to ensure alignment and success. Your analytical mindset helps you identify opportunities for improvement and innovation within operational processes.

You thrive in a collaborative environment and enjoy working with diverse teams to solve challenging problems. Your ability to adapt to changing priorities and manage multiple projects simultaneously is key to your success. You are passionate about leveraging technology to optimize operations and improve service delivery. You understand the importance of data-driven decision-making and are comfortable using metrics to guide your strategies.

Desirable

Experience in e-commerce or logistics is a plus, as is familiarity with agile methodologies. You may have a background in software development or engineering, which enhances your ability to work closely with technical teams. A proactive approach to identifying risks and implementing solutions is essential for this role.

What you'll do

In this role, you will lead the Global Operations Technology team in developing and implementing innovative solutions that streamline logistics and improve delivery times. You will collaborate with engineering, operations, and product teams to define project scopes, objectives, and deliverables. Your responsibilities will include managing project timelines, budgets, and resources to ensure successful execution.

You will be responsible for identifying and mitigating risks throughout the project lifecycle, ensuring that all stakeholders are informed and engaged. Your role will involve conducting regular project reviews and providing updates to senior leadership on progress and challenges. You will also facilitate communication between teams to foster collaboration and drive alignment on project goals.

As a Senior Technical Program Manager, you will mentor junior team members and contribute to their professional development. You will play a key role in shaping the team's culture and promoting best practices in program management. Your insights and expertise will help drive continuous improvement within the organization.

What we offer

Coupang offers a dynamic work environment where you can make a significant impact on the future of commerce. You will have the opportunity to work with cutting-edge technology and be part of a team that is dedicated to innovation and excellence. We provide competitive compensation and benefits, as well as opportunities for career growth and development. Join us in our mission to wow our customers and redefine the e-commerce landscape.