Principal Defender Threat Response Team Lead

Who you are

You have extensive experience in technical program management, particularly in security or incident response, and have a proven track record of leading teams to deliver impactful customer experiences. Your background includes working with diverse teams of engineers, data scientists, and security professionals, allowing you to cultivate a deep understanding of security challenges and solutions. You are adept at navigating complex environments and can effectively communicate with both technical and non-technical stakeholders. You possess strong leadership skills, enabling you to inspire and guide your team towards achieving common goals. You are passionate about security and understand the importance of creating a safer digital environment for users and organizations alike.

Desirable

Experience in customer engagement strategies and a strong understanding of security technologies will set you apart. Familiarity with incident response frameworks and methodologies is highly desirable, as is a background in working with cloud security solutions. You are comfortable with data-driven decision-making and can leverage analytics to enhance customer interactions and program effectiveness.

What you'll do

In this role, you will lead the Threat Response Team, focusing on creating and driving customer engagement and response programs across the Microsoft Threat Protection suite. You will be responsible for reimagining how Microsoft engages with customers, ensuring that security experiences are unified, impactful, and delightful. Your leadership will guide a team of incident response and customer escalation professionals, fostering a collaborative environment where innovative solutions can thrive. You will work closely with various stakeholders to align security initiatives with customer needs and expectations, ensuring that Microsoft remains at the forefront of security innovation. Your role will also involve analyzing customer feedback and program performance to continuously improve engagement strategies and outcomes.

What we offer

Microsoft offers a dynamic work environment where you can make a significant impact on the security landscape. You will have access to cutting-edge technologies and resources to support your initiatives. The company values diversity and inclusion, providing a supportive culture that encourages collaboration and innovation. You will have opportunities for professional growth and development, with access to training and mentorship programs. Microsoft is committed to making the world a safer place, and you will play a crucial role in this mission by leading a team dedicated to enhancing security for customers worldwide.