Strategic Program Manager - Customer Support Transformation

Who you are

You have a proven track record in program management, ideally with experience in customer support or operations. You excel at leading cross-functional teams and have a knack for driving large-scale initiatives that improve customer experiences. Your analytical skills allow you to assess complex situations and develop actionable strategies. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining focus on key objectives. You possess excellent communication skills, enabling you to effectively convey ideas and collaborate with diverse teams. You understand the importance of data-driven decision-making and are skilled at using metrics to guide your initiatives.

What you'll do

In this role, you will lead the transformation of Samsara's customer support operations, ensuring that the team is equipped to provide exceptional service to customers. You will prioritize and implement large-scale programs that enhance the efficiency and effectiveness of customer support processes. Collaborating closely with teams across Product, R&D, Sales, and Finance, you will work to resolve customer issues and improve overall satisfaction. You will analyze existing workflows and identify areas for improvement, leveraging data to inform your decisions. Your role will involve developing and maintaining project plans, tracking progress, and reporting on outcomes to stakeholders. You will also be responsible for fostering a culture of continuous improvement within the customer support team, encouraging innovative solutions to enhance service delivery.

What we offer

Samsara offers a dynamic work environment where you can make a significant impact on the future of physical operations. You will have the autonomy to drive initiatives and the support of a collaborative team. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to improve the safety, efficiency, and sustainability of operations across various industries.