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Microsoft Corporation, headquartered in Redmond, Washington, is a leading technology company known for its software products like Windows and Office, as well as cloud services through Azure. With over 100,000 employees, Microsoft serves millions of customers globally, including major enterprises lik...
Microsoft offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also enjoy a flexible remote...
Microsoft fosters a culture of innovation and inclusivity, emphasizing collaboration across teams and a commitment to diversity. The company values em...
Microsoft • United States, Multiple Locations, Multiple Locations
Microsoft is seeking a Senior Supportability Program Manager to enhance customer support experiences and drive improvements in Microsoft products. This role involves collaboration with technical support and product experts to identify and resolve issues effectively.
You have a strong background in customer support and program management, with a focus on enhancing user experiences. Your ability to anticipate and solve product or support issues is key to your success in this role. You thrive in collaborative environments, working closely with technical support and product teams to drive improvements. You understand the importance of leveraging AI technology to enhance support capabilities and are passionate about delivering exceptional customer experiences.
Experience in a technology-driven environment is a plus, as is familiarity with Microsoft products and services. You are comfortable with data analysis and can leverage insights to inform decision-making. A proactive approach to identifying opportunities for improvement and a commitment to customer satisfaction are essential traits.
In this role, you will be pivotal in driving a great Microsoft customer support experience. You will partner closely with Microsoft Technical Support key stakeholders and product experts across the company to identify opportunities to improve Microsoft products. Your responsibilities will include envisioning self-serve capabilities, diagnostic tools, and automation to enhance the support experience. You will also be involved in cross-company alignment and execution, ensuring that customer expectations are consistently exceeded. Your role will require you to stay updated on product developments and customer feedback to inform your strategies and initiatives.
Microsoft offers a dynamic work environment where you can contribute to meaningful projects that impact customers worldwide. You will have access to resources and support to help you grow in your career. The company values diversity and inclusion, fostering a culture where every employee can thrive. Competitive compensation and benefits are part of the package, along with opportunities for professional development and advancement within the organization.
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