Manager, Contract Management - LATAM

Who you are

You have a proven track record of leadership in customer success or contract management, with experience in hiring, training, and coaching teams. You thrive in a fast-paced environment and are adaptable to change, ensuring your team meets the needs of a growing customer base. Your analytical mindset allows you to make data-driven decisions that enhance operational efficiency and customer satisfaction. You excel at building strong relationships with stakeholders across the organization, fostering collaboration and innovation within your team. You are effective in managing performance and career development, guiding your team members to achieve their goals and contribute to the overall success of the organization. You understand the importance of creating optimal paths for customers to navigate their contracts and billing inquiries, ensuring they receive the best possible service.

What you'll do

As the Lead Customer Success Manager, you will oversee the Scaled Contract Management team, ensuring that all contract and billing inquiries are handled efficiently and effectively. You will manage day-to-day operations, setting goals and performance metrics for your team while providing ongoing coaching and support. You will analyze customer and performance data to identify areas for improvement and drive innovation within the team. Your role will involve collaborating with other managers and executives to align strategies and enhance customer experiences. You will be responsible for developing and implementing playbooks that streamline processes and improve service delivery. Additionally, you will play a key role in fostering a positive team culture, encouraging collaboration and professional growth among team members. You will also be tasked with proactively identifying opportunities for operational enhancements and leading initiatives to implement these changes.

What we offer

At HubSpot, we value our employees and offer a supportive work environment that encourages growth and development. You will have the opportunity to work remotely from Colombia, allowing for a flexible work-life balance. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in making a meaningful impact on our customers' success and contributing to the growth of our organization.