Renewal Account Manager

Who you are

You have a strong background in account management, ideally with experience in renewals or customer success. You understand the importance of building relationships and ensuring customer satisfaction, and you are committed to helping clients achieve their goals. You are a curious and empathetic individual, eager to learn and grow in your role. You thrive in a collaborative environment and enjoy working with cross-functional teams to solve technical problems. You are adaptable and can navigate the complexities of customer needs while maintaining a focus on business objectives.

What you'll do

As a Renewal Account Manager at Cloudflare, you will be responsible for managing the renewal process for existing customers. You will work closely with the Sales team to identify opportunities for upselling and cross-selling additional services. Your role will involve engaging with customers to understand their needs and ensuring they are set up for success with their contracts. You will analyze customer usage data to provide insights and recommendations that enhance their experience with Cloudflare's services. You will also collaborate with technical teams to address any issues that arise during the renewal process, ensuring a smooth transition for customers.

What we offer

Cloudflare offers a dynamic work environment where you can develop your skills and grow your career. You will be part of a diverse and inclusive team that values collaboration and innovation. The company provides opportunities for professional development and encourages employees to pursue their interests. You will have access to resources that support your growth and well-being, including flexible work arrangements and a commitment to work-life balance. Join us at Cloudflare and be part of our mission to build a better Internet.