Role: Device, Digital and Alexa Support Associate
Job Type: Full time, seasonal contract
Location: AIA Building, Cebu Business Park, Barrio luz, Cebu City

Our vision is to be Earth's most trusted device and digital service provider. As a Technical Support Associate, you play a crucial role in achieving this goal by helping customers get the most out of their Amazon experience. We encourage you to bring your passion for technology to every customer interaction.

What will you do as a Technical Support Associate?

You’ll be the first point of contact for customers seeking support with Amazon's devices and digital services, including Kindle, Echo, Fire TV, Alexa and more. In this role, you will:

Provide exceptional technical support through phone, chat, and email channels.
Diagnose and resolve technical issues using real-time troubleshooting tools.
Guide customers through step-by-step solutions to enhance their digital and device experience.

What are your hours?

This role requires working variable hours to match when customers need us most. You will work on shifting schedules and your work week is minimum 40 hours. In order to match our customer demand, we schedule shifts based on a variety of different patterns within the operating hours of based on business needs. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.

What strengths will you bring?

Strong technical expertise with a problem-solving mindset and the ability to adapt to evolving technologies
Strong communication and problem-solving abilities
Logical and analytical approach to troubleshooting
Friendly and customer-focused attitude in every situation
Ability to learn quickly and embrace change
Enthusiasm for new technologies
Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

Government mandated benefits.

If this role sounds like it’s for you, then click on the link below to start the application process!

You’ll need to allow 3 – 4 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.

If successful, we will contact you about next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
What qualifications do we need from you?

Minimum age: 18 years old
Have the legal right to work in {insert Country}
Have a Higher Secondary Certificate (HSC/12th Grade) or Intermediate
Strong communication skills in English (both written and oral fluency)
Demonstrated proficiency with computer operations and standard software applications
Working knowledge of Windows/Mac and mobile operating systems (iOS/Android)
Basic understanding of WiFi, internet connectivity, and network setup
Familiarity with common security practices for devices and networks
Understanding and passion for technology and troubleshooting

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About Amazon

Key Highlights

🎁 Benefits

🌟 Culture

Technical Support Associate- Seasonal

Job Description

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