Technical Accounts Specialist

Who we are: 

At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking operator partners rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We’ve been quite busy, take a peek at some of our recent announcements.

 

Technical Accounts Specialist at SpotHero: 

We're seeking a Technical Accounts Specialist to join our Revenue Operations team! You will be responsible for partnering with Growth Managers, IT & PARCS service vendors, Operators and Integrations to onboard 3rd party integrations onto the SpotHero platform and fulfillment activities for Operators looking to leverage SpotHero services. Effective at partnering internally and externally to drive resolution of both new fulfillment requests and integration issues. Goal to improve process and procedure of onboarding new integrations, overall customer experience, and operator satisfaction with our products.

 

What you will do: 

• Work with Operators, PARCS vendors, IT services vendors, Revenue Operations, Growth Managers and Customer Heroes to monitor and investigate technical issues while communicating updates and workarounds appropriately.
  • Problem-solve to discover the root cause of both internal and external issues, ranging from misconfigurations to equipment scanner errors, to enhance the overall service quality and strengthen customer satisfaction ratings.
  • Triage issues for Engineering to ensure that the most critical and pressing are taken care of appropriately.
  • Ensures the Salesforce queue is maintained at acceptable levels and status is current and accurate. Communicate solutions to Operators and Growth Managers.
• Work with Operators, PARCS vendors, IT services vendors, Growth Manager, to support new supply locations onto SpotHero platform with a focus on Monthly APIs.
• Consult with Integrations and PARCS Vendors to onboard new integrations/products/solutions onto the SpotHero Platform.
• Increase efficiency at diagnosing, documenting, and resolving complicated issues.
• Attend biweekly Product/Supply/Support Sync, representing the voice of the Operators and Supply team.
• Partners with Revenue Operations to proactively share improvements in the support and onboarding intake process.
• Partners with Technical Support Specialists and  Integrations Squad to increase efficiency at diagnosing, documenting, and resolving complicated issues.
• Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
• Assist SMS-Admin team with requests that require a higher level of technical support.

 

The following experience is relevant to us:

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field or equivalent hands-on experience in technical support
• 2+  years experience in a technical support role working with Network related products
• Ability to maintain a high level of productivity while managing multiple competing priorities
• Proven understanding of web technologies such as Chrome, Safari, Firefox, etc.
• Good understanding of API technologies and troubleshooting (Postman preferred)
• Beginner SQL knowledge (DataGrip preferred)
• Experience with Salesforce, Jira and Confluence

 

Core Competencies: 

• Problem-Solving: You articulate the root cause of problems using logical assumptions.
• Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it.
• Collaboration & Feedback: You drive alignment, prioritization and transparency for stakeholders on our PARCS integrations pipeline considering business objectives and goals
• Communication:  You communicate effectively and efficiently both verbally and in writing to present complex problems, goals, and ideas in a way that is accessible even to those unfamiliar with the project.
• Reliability: You support your team while consistently delivering on projects, and communicate promptly to set expectations appropriately.

 

Systems/Tools we use: 

• SpotHero Admin Backend
• Salesforce
• Retool
• BI Tool (Looker preferred)
• Issue and Project Tracking Software (Jira preferred)
• Knowledge Sharing Platform (Confluence preferred)
• API testing tools for manual / exploratory testing (SOAPUI, Postman Preferred)

 

Seeking candidates in: 

• Chicago, IL

 

What we are offering:

• Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited growth potential.
• Excellent benefits
• We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life.
• Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.
• Grubhub weekly lunch stipend for in-office days 
• Udemy License and Personal Learning Budget – We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities. 
• Annual parking stipend – Duh. We help people park!
• The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
• Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all.
• Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program. 
• Wellness program – a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits. 
• A workplace recognized as CityLights award winner by 1871, 2025 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity.

Compensation:

• Depending on your skillset and experience, you can expect your base salary to be between $54,400 - $68,000 as well as a discretionary bonus and leading total rewards package including stock options.

 

At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team.

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.

Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy.

PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.