Job summary
Amazon Delivery Central Operations is a key strategic initiative with a vision to transform the way AMZL executes last mile delivery and fulfillment worldwide. Central Operations is a 24/7 operation that develops and executes scalable solutions to run the increasingly complex and growing delivery network. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and ability to thrive in ambiguity to create world class customer experiences.
As an Area Manager at Central Operations, you will lead a team of Leads and associates to drive shift performance for AMZL. Central Operations supports specialty businesses operating in the last mile delivery domain . You will be responsible for driving process execution and efficiency through data-driven decisions and analytical problem-solving. Additional duties include coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and establishing leadership bench strength within the organization.
Responsibilities
-Responsible for tactical execution of operations for multiple AMZL businesses and network centralization efforts.
-Lead and supervise a team of Leads and up to 50 hourly associates. Develop line leaders for career progression.
-Create and nurture recognition and communication programs to establish a great work culture.
-Deep dive intra-day trends and proactively develop action plans, systems, and mechanisms that address operational issues in coordination with Central and Field Operations teams.
-Takes proactive steps to ensure that best practices are scalable and can be applied worldwide throughout the AMZL network.
- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
