Fraud Operations Manager

Who you are

You have at least 7 years of direct people management experience, which includes handling performance management and proactively coaching and mentoring individuals. Your background includes experience in payments, risk, compliance, or financial industry operations, giving you a strong foundation to lead a team effectively. You possess the skill and credibility to perform the core work of a user-facing team with a high bar for quality, and you are willing to lead by example in high-pressure situations. You are adept at making strategic decisions while also being hands-on in your approach to operations.

What you'll do

As the Fraud Operations Manager at Stripe, you will be responsible for leading the Fraud Operations Center in Bengaluru. You will manage leaders and senior operators who are tasked with conducting core fraud investigations and handling complex, high-impact cases. Your role will involve setting the operational cadence and defining team metrics to ensure quality and consistency in decision-making. You will also focus on scaling processes through tooling and vendor partnerships, ensuring that the team operates efficiently and effectively. You will be accountable for operational excellence across fraud review workflows, which is critical to minimizing user friction while protecting the financial ecosystem. Your leadership will be essential in navigating high-pressure escalations and ensuring that your team is equipped to handle challenges effectively.

What we offer

At Stripe, you will have the opportunity to work in a dynamic environment where your contributions will directly impact the company's mission to increase the GDP of the internet. You will be part of a team that is dedicated to protecting users and the broader financial ecosystem from fraud. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in making a significant impact in the financial technology space.