Cloud Solution Architect

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Cloud + AI Platform (CAIP), part of CE&S, is one of the most strategic businesses worldwide at Microsoft.

The Cloud + AI Platform Application Modernization & Migration CSA is the most senior Azure delivery IP developer & delivery expert, deeply skilled across all Azure workloads. Given the tremendous momentum in customer pursuit of Digital Transformation, there’s never been a more exciting & compelling time to be a part of the Cloud + AI Platform (CAIP) business at Microsoft!   

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of the Microsoft cloud solutions and services. To help drive this effort, Microsoft is investing in the creation of a Modernization team that will play a leadership role in helping our customers achieve this digital transformation through successful modernization of legacy Applications and Databases.   

We are looking for an Application Modernization & Migration Cloud Solutions Architect (CSA) to develop high-quality, re-usable technical assets  This role will be focused on Application modernization across customers legacy .NET and Java code bases, database modernization across Oracle, Sybase, and SQL Server, and the usage of GitHub Copilot with Visual Studio Code to accelerate Azure adoption (re-platform and refactor scenarios).  Also, drive skilling content creation to support the areas above.  

This role will be focused on developing repeatable IP and assets for broad use by internal Microsoft delivery resources, managing technical product escalations from customers, and interfacing with engineering on product roadmap and feature releases.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

We are looking for individuals to join our team of Customer Solutions Architects in our Application & Data Migration & Modernization Delivery Leadership team.  As a part of this team, you will have the opportunity to help shape the future of cloud & AI native applications. You will work directly with the most interesting customer scenarios - And along with your colleagues will identify pattern & trends, and develop technology assets that will be used by customers and partners. You will use these signals to inform our next generation of product offerings. 

Candidates for this role will have a passion for solving business challenges through cloud technology. As a CSA for Application & Data Modernization, you will be one of the team of recognized experts in this domain, responsible for influencing company strategy by working directly with customers. You will use your technical expertise to directly help strategic customers, develop re-usable IPs, and enable the account & field teams through internal enablement programs. 

• Unleash Talent to Unlock Customer/Partner Value
• Act as a Trusted AI Advisor by completing AI training and applying architecture best practices to accelerate customer AI adoption. 
• Demonstrate Technical Intensity through quarterly Cloud & AI training, certifications, and advanced proficiency (L300/L400) in Azure workloads including AI Apps, Infrastructure, and Data. 
• Engage as a Community Mentor, contributing to IP development with engineering, participating in the Shadow program, and fostering technical excellence across the Cloud & AI community. 
• Build Trust Through Product Excellence 
• Develop high-quality, repeatable IP offerings for App & Data modernization.  
• Prioritize Security by delivering secure Azure architectures, with emphasis on Defender for Cloud (secure by default). 
• Ensure Reliability and Resiliency by performing end-to-end quality assurance of architecture designs, addressing Priority Zero vulnerabilities, and implementing multi-zone/multi-region strategies. 
• Champion the Voice of the Customer/Partner, influencing product roadmaps and acting as a trusted technical advisor to Customer Success leadership. 
• Differentiate Through World-Class Customer Experience 
• Engage with Senior Executives (e.g., CTOs, CIOs) to define transformative Cloud & AI strategies and lead Azure consumption planning aligned with customer success goals. 
• Drive Customer/Partner Outcomes by orchestrating delivery across Microsoft teams (MCEM), managing risks, and ensuring timely closure of committed milestones. 
• Inspire customers with Customer Zero best practices, showcasing Microsoft’s AI capabilities and success stories. 
• Drive Operational Excellence Through AI 
• Use AI-Driven Business Insights to inform strategic decisions aligned with customer objectives, in collaboration with management. 
• Uphold Operational Excellence by adhering to MCEM guidelines, ensuring 100% labor logging, and maintaining customer communication. 
• Maximize ROI on Microsoft Investments by leveraging scale execution engines like Cloud Accelerate Factory and providing oversight for Unified delivery engagements. 
• Accelerate Customer/Partner Outcomes Through Delivery Excellence 
• Deliver Unified offerings for Innovation workloads as needed and harvest IP and execution insights from these deliveries to continuously improve delivery offerings 
• Achieve Cloud Accelerate Factory ACR Targets through hands-on delivery, proactive support, and optimization of delivery proposals using Factory assessments. 
• Lead Delivery Excellence on high-value or underperforming accounts, ensuring milestone completion and high customer satisfaction (VSAT). 
• Drive Consumption and Usage Impact by protecting and expanding ACR base, enabling MACC and Unified renewals, and delivering consumption excellence across Azure Solution Plays. 

Qualifications

Required/minimum qualifications

Cloud Solution Architecture IC3 - The typical base pay range for this role across the U.S. is USD $85,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $112,000 - $185,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.