Empowering businesses with seamless cross-border payments
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Airwallex • SG - Singapore
Airwallex is seeking a Customer Success Manager for their SME Campaign to empower businesses with integrated financial solutions. You'll work closely with clients to ensure their success and satisfaction with the platform. This role requires strong expertise in customer relations and problem-solving skills.
You have a proven track record in customer success or account management, ideally within the tech or financial services sector. Your strong communication skills allow you to build lasting relationships with clients, ensuring they derive maximum value from our solutions. You are adept at understanding customer needs and translating them into actionable insights for the team. You thrive in a collaborative environment and are motivated by the success of your clients. You possess a keen analytical mindset, enabling you to identify trends and opportunities for improvement in customer engagement. You are passionate about technology and how it can enhance business operations, and you are eager to leverage AI and other tools to optimize customer experiences.
As a Customer Success Manager at Airwallex, you will be responsible for managing a portfolio of SME clients, ensuring they are effectively onboarded and supported throughout their journey with our platform. You will act as the primary point of contact for your clients, addressing their inquiries and concerns promptly and effectively. You will collaborate with cross-functional teams, including sales, product, and engineering, to advocate for customer needs and drive product enhancements. You will conduct regular check-ins with clients to assess their satisfaction and identify opportunities for upselling additional services. You will analyze customer data to track engagement and success metrics, using this information to inform your strategies and improve client outcomes. You will also develop and deliver training sessions and resources to help clients maximize their use of our platform.
At Airwallex, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with cutting-edge technology in a fast-paced environment, contributing to the success of businesses around the globe. Join us in building the future of global payments and financial solutions.
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