Supply Operations Specialist (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

The Glover Specialist will be responsible for leading and supervising Glovers as they conduct day-to-day operations, managing the Couriers, helping and creating organizational and program budgets in collaboration with Management, and ensuring organizational effectiveness by providing leadership for the organization's financial and operations functions.

THE JOURNEY

 

• Guide and oversee strategic, operational, and administrative programs. Develop and implement clear goals, strategic plans, and policies.

• Take charge of recruitment, training, and onboarding for our couriers. Ensure they have the necessary support and documentation for seamless delivery.

• Continuously enhance acquisition, retention, and operational strategies for couriers. Evaluate and refine processes to maximize organizational efficiency.

• Maintain a meticulous, data-sensitive approach to ensure accurate databases and reporting. Implement and analyze internal reporting procedures.

• Facilitate effective communication with the Operations Manager on support processes, striving for high service levels and courier satisfaction.

• Advise on financial well-being, monitor regulatory compliance, and manage insurance policies while ensuring adherence to safety protocols.

• Identify new courier sources and analyze operational metrics to drive city growth. Develop frameworks for successful regional expansion.

• Analyze daily and weekly operational metrics with a focus on long-term city success. Optimize delivery times and courier earnings.

 

WHAT YOU WILL BRING TO THE RIDE

 

• A Diploma or Bachelor’s degree in Engineering, Economics, or a related field.

• Computer literacy, including familiarity with MS programs or ERP systems.

• At least 1 year in high-demand roles such as operations, consulting, or investment banking, with on-demand delivery experience being a plus.

• Effective written and verbal communication skills in English, Russian, and Kazakh.

• Strong analytical skills and the ability to persuade with data and facts.

• Results-oriented, autonomous, efficient, and collaborative, with an openness to direction and a commitment to achieving goals.

• The ability to approach situations from multiple perspectives.

• Excellent communication skills to interact effectively with diverse individuals.

 

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🍔 Monthly Glovo credits to satisfy your cravings!
• 💪 Top-notch private health insurance to keep you at your peak.
• 🏖️ Extra time off, the freedom to work from home one day a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!