Amazon's Denied Party Screening (DPS) mission is to prevent denied entities from transacting with Amazon businesses. We build automatic mechanisms to detect and prevent prohibited transactions with the denied entities using a diverse set of algorithms and machine learning techniques. We screen over a half a billion events every day, integrate with Tier 1 systems and deal with unique scaling and TPS challenges. We are still day 1 and have an exciting road map to build ML powered detection and resolution framework to help scale Amazon for years to come.
We're looking for a proven Support Engineer to be part of our systems team. Our ideal candidate will have a deep focus on customers (internal and external), is able to write SOPs and work closely with the software development teams to setup the Tier-1 and Tier-3 support models and execute them as part of the operations procedure and SLA. Ability to learn and use scripting languages to implement Automation solutions is critical. Someone who played DevOPS role is a big plus.
Roles and responsibilities :
In this role, you will become intimate with the current systems, solutions and what SOPs are being used to handle the operational excellence, work with Software developments to onboard and sustain the front-line support (Tier-1), ability to provide automation ideas and also where possible automate the manual SOPs. Provide support on operational issues, define the processes / mechanisms for providing tier-1 support, identify and automate manual steps to improve the overall productivity and your ability to develop tools / scripts that will help automate the manual operational excellence steps is a big plus.
About the team
About Amazon Security:
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Mentorship and Career growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience scripting in modern program languages and experience in Unix- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
