Banking Operation Analyst - Claims (French speaker)

Who you are

You have experience in banking operations and service delivery, ideally with a focus on claims management. Your structured way of working allows you to manage end-to-end processes effectively, ensuring compliance and quality in service delivery. You possess strong communication skills, enabling you to coordinate with various operational teams and internal stakeholders seamlessly. Your understanding of legal implications and compliance requirements is deep, allowing you to handle complex cases with confidence. You are proactive in identifying opportunities for process improvements and standardization, contributing to the overall efficiency of the banking operations team. You are a team player who enjoys collaborating with others to achieve common goals and improve service quality.

What you'll do

In this role, you will manage end-to-end processes specific to banking operations claims, focusing on compliance and improvements. You will support activities linked to defined processes within banking operations, ensuring that all regulatory requirements are met. Your responsibilities will include coordinating with other operational teams to align and set up cross-team processes, enhancing the quality of services delivered to customers. You will participate in training preparation and delivery for external partners, assisting them in handling complex cases. Maintaining internal documentation will be crucial to ensure compliance and minimize the risk of audit findings. You will handle insolvency and edge cases, requiring a deep understanding of the legal implications involved. Additionally, you will support operational teams with incident analysis and suggest actionable workarounds to manage current and future risks effectively. Your feedback will be valuable in streamlining processes and standardizing workflows across the team.

What we offer

N26 offers a dynamic work environment where you can grow your career in banking operations. You will be part of a motivated team focused on delivering high-quality services to customers. The company values diversity and encourages applications from individuals with varied backgrounds. You will have the opportunity to work in a collaborative setting, contributing to the continuous improvement of banking operations processes. N26 also provides opportunities for professional development and training to enhance your skills in the banking sector.