Heritage cowboy boots, redefined for modern shoppers
Tecovas is a leading online retailer of cowboy boots, revolutionizing the heritage western brand experience. Headquartered in Austin, TX, Tecovas utilizes a direct-to-consumer model that allows them to offer high-quality boots made in Léon, Mexico, at competitive prices. With over $105 million in fu...
Tecovas provides comprehensive health insurance covering 99% of premiums, 100% coverage for dental and vision for families, flexible PTO, paid parenta...
Tecovas combines traditional craftsmanship with modern eCommerce, making high-quality cowboy boots accessible to a broader audience. The company value...
Tecovas • Nashville, TN
Tecovas is seeking an Assistant Store Manager to enhance customer experience and manage store operations. You'll support team development and ensure a profitable environment. This role requires strong leadership and customer service skills.
You have experience in retail management and a passion for delivering exceptional customer service. You understand the importance of team dynamics and are skilled in fostering a collaborative environment. Your leadership style encourages open communication and teamwork, ensuring that operational, visual, and customer priorities are seamlessly balanced. You are adept at recruiting and retaining top talent, and you take pride in developing your team through performance appraisals and goal-setting. You are committed to creating a positive service environment that reflects the company's values and enhances the customer experience.
Experience in the retail sector, particularly in a customer-centric role, is a plus. Familiarity with omni-channel business practices will help you implement processes that better service customers. A background in visual merchandising can also be beneficial as you facilitate the sharing of product knowledge within your team.
As an Assistant Store Manager at Tecovas, you will support the Store Manager in all aspects of store operations. You will play a key role in recruiting, hiring, and training new team members, ensuring that they align with the company's values and customer service standards. You will help create a succession strategy to maintain a strong team dynamic and foster a culture of communication and teamwork. Your responsibilities will include administering performance appraisals and conducting regular check-ins with your direct reports to support their professional development.
You will cultivate an environment of genuine customer connection, demonstrating extraordinary service and acting as a brand ambassador. You will facilitate an energized pace within the store, ensuring that the team remains motivated and focused on delivering a positive customer experience. Understanding the omni-channel business model, you will implement processes and utilize tools that enhance customer service and streamline product flow.
In addition to leadership and customer experience, you will also be involved in visual and business operations. You will uphold stock-to-sales processes and share product knowledge with your team to ensure that they are well-equipped to assist customers effectively. Your role will be pivotal in maintaining a compelling in-store experience that reflects the quality and values of the Tecovas brand.
Tecovas is committed to providing a supportive work environment where you can thrive. We offer competitive compensation and opportunities for professional growth within the company. You will be part of a team that values collaboration and communication, and you will have the chance to make a significant impact on the customer experience. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.
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