Customer Success Manager

Who you are

You have a strong background in customer success or account management, ideally with experience in technology or IoT solutions. You excel at building relationships and understanding customer needs, ensuring they receive maximum value from the products and services offered. Your communication skills are top-notch, allowing you to effectively convey complex information to diverse audiences. You are proactive in identifying opportunities for improvement and are passionate about helping customers succeed. You thrive in a collaborative environment, working closely with sales, support, and product teams to drive customer satisfaction and retention. You are adaptable and can navigate the challenges of a fast-paced, hyper-growth company.

Desirable

Experience in the IoT industry or related fields is a plus. Familiarity with data analytics and how it can be leveraged to improve customer operations would be beneficial. A background in project management or technical support can also enhance your ability to serve customers effectively.

What you'll do

As a Customer Success Manager at Samsara, you will be the primary point of contact for our top customers after the implementation phase. Your role involves understanding their unique challenges and advising them on how to customize Samsara's solutions to meet their needs. You will work cross-functionally with sales, support, and product teams to ensure a seamless experience for customers. You will conduct regular check-ins with customers to assess their satisfaction and identify areas for improvement. Your insights will help shape product development and enhance customer engagement strategies. You will also be responsible for tracking customer success metrics and reporting on progress to internal stakeholders. Your goal is to foster long-term partnerships that drive customer loyalty and satisfaction.

What we offer

At Samsara, you will be part of a mission-driven company that is transforming industries through IoT technology. We offer a competitive salary and benefits package, including health insurance and retirement plans. You will have opportunities for professional development and growth within the company. Our culture emphasizes collaboration, innovation, and a commitment to customer success. Join us in making a positive impact on the physical operations that power our global economy.