Join AWS as a Senior Customer Solutions Manager and guide enterprise customers through their cloud transformation journey. Partner with industry leaders to shape the future of cloud computing while working with emerging technologies and innovative solutions.
About the Role
At AWS, we're looking for a collaborative technology leader who can bridge the gap between business objectives and technical solutions. You'll work with diverse teams to create and implement cloud adoption strategies that drive meaningful business outcomes.
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and dedicated support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
Key job responsibilities
- Guide enterprise customers through their AWS cloud adoption journey
- Foster collaboration between AWS teams and customer stakeholders
- Develop and execute strategic transformation plans
- Facilitate knowledge sharing and capability building
- Support customers in achieving their business objectives
A day in the life
Your day might include participating in strategic planning sessions with customers, coordinating with internal AWS teams, reviewing adoption progress, and identifying opportunities for innovation. You'll balance relationship building with technical guidance while ensuring customer success.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.- 5+ years experience leading enterprise IT/digital transformation programs
- 3+ years in customer-facing strategic roles
- Demonstrated ability to communicate effectively with executive stakeholders
- Strong organizational and analytical skills- Experience implementing cloud solutions
- Understanding of technology market trends
- Professional certifications (PMP, SCRUM, SAFe)
- Industry expertise in Financial Services, Retail, Manufacturing, Media & Entertainment, Games, or Healthcare
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (
https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
