Responsable des opérations partenaires

Who you are

You are a dedicated and enthusiastic individual with a strong analytical mindset, committed to delivering exceptional customer service. You thrive in a collaborative environment and are passionate about managing partner operations effectively. Your experience in operational management equips you to handle multiple partners and services, ensuring that performance standards are met consistently. You possess excellent communication skills, allowing you to engage effectively with partners and internal teams alike. You are detail-oriented and have a proactive approach to problem-solving, always looking for ways to improve processes and outcomes.

Desirable

Experience in the hospitality or service industry is a plus, as is familiarity with operationalizing business processes. You may have a background in customer service management or partner relations, which will help you excel in this role. A passion for the Airbnb mission and a desire to contribute to a community-focused organization will set you apart.

What you'll do

As the Responsable des opérations partenaires, you will support the global service delivery function by enhancing partner performance and service quality. You will be responsible for managing the performance of various partners and services, ensuring that they align with Airbnb's high standards. Your role will involve analyzing operational data to identify areas for improvement and implementing strategies to optimize partner engagement. You will collaborate closely with cross-functional teams to operationalize business processes and drive efficiency in service delivery. You will also play a key role in the onboarding and training of new partners, ensuring they understand Airbnb's expectations and standards. Your contributions will directly impact the overall success of the partner operations team, helping to create a seamless experience for both hosts and guests.

What we offer

Airbnb offers a competitive salary range of $112,000 to $140,000 CAD annually, along with potential bonuses and equity options. You will have the opportunity to work in a dynamic and inclusive environment that values collaboration and innovation. As part of the Airbnb team, you will contribute to a mission that connects people and communities around the world. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.