Commercial Account Manager - SMB

Who you are

You have experience in account management, particularly within the SMB sector, where you've successfully driven growth and built strong relationships with clients. You understand the unique challenges faced by small to medium-sized businesses and can tailor solutions to meet their needs. Your ability to collaborate with channel partners is key, as you work to engage end users and understand their environments. You are proactive in identifying opportunities for cross-selling and upselling, ensuring that clients receive the best possible service and solutions. You thrive in a high-energy environment and are motivated by achieving incremental revenue growth while maintaining a trusted customer experience.

What you'll do

In this role, you will manage a consistent flow of activities aimed at driving growth across Sophos' SMB customer base. You will work closely with channel partners to engage end users, understand their environments and challenges, and identify meaningful cross-sell and up-sell opportunities. Your role will involve regular communication with clients to ensure their needs are met and to provide them with the latest information on Sophos' security solutions. You will also collaborate with internal teams to ensure that the customer experience is seamless and that any issues are resolved promptly. Your efforts will contribute to the overall success of the company by helping to expand the customer base and increase revenue.

What we offer

Sophos offers a dynamic work environment where you can make a significant impact on the growth of the company. You will have the opportunity to work with innovative security solutions and be part of a team that is dedicated to defending organizations from cyber threats. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in our mission to provide advanced security solutions and help protect businesses worldwide.