Affordable therapy for everyone, anytime, anywhere
Talkspace is a leading online therapy platform headquartered in New York City, offering accessible mental health services through its app and website. With over 1 million users and partnerships with major health plans like Cigna and Anthem, Talkspace provides therapy from licensed professionals in v...
Employees enjoy competitive salaries, equity options, flexible remote work policies, generous PTO, and comprehensive health benefits including mental ...
Talkspace fosters a remote-friendly culture that prioritizes mental health and well-being, encouraging employees to maintain a healthy work-life balan...
Talkspace • New York, NY (Remote)
Talkspace is seeking an Associate Account Manager to build and maintain strong relationships with clients, ensuring a positive experience with their services. This role requires excellent communication and relationship management skills.
You have experience in account management and are passionate about fostering strong relationships with clients. You understand the importance of customer satisfaction and are dedicated to ensuring that clients have a smooth experience with Talkspace services. You thrive in a collaborative environment and are excited to work cross-functionally with various teams to drive client success. You are detail-oriented and capable of maintaining records and reporting on account performance to provide actionable insights to senior leadership.
Experience in the mental health or healthcare industry is a plus, as is familiarity with client relationship management tools. You are adaptable and can navigate the complexities of working with multiple stakeholders, ensuring alignment across teams.
In this role, you will be responsible for developing and maintaining strong relationships with key stakeholders at client organizations. You will act as the main point of contact for existing accounts, providing exceptional service and addressing client needs promptly. You will collaborate extensively with the Implementation, Sales, Marketing, Revenue Cycle Management, and Product teams to ensure that client expectations are met and exceeded. Your role will involve maintaining detailed records of client interactions and account performance, which will be crucial for reporting and providing insights to senior leadership. You will also be involved in resolving any issues that arise, ensuring that clients feel valued and supported throughout their journey with Talkspace.
Talkspace is committed to creating a diverse and inclusive workplace where everyone can thrive. We offer a supportive environment that values collaboration and innovation. As part of our team, you will have the opportunity to make a meaningful impact on mental health care for millions of people. We provide flexible work arrangements, allowing you to work remotely while being part of a mission-driven organization. Join us in our commitment to delivering quality mental healthcare and making a difference in the lives of others.
Apply now or save it for later. Get alerts for similar jobs at Talkspace.
