Technical Support Engineer

Who you are

You have a strong background in technical support, ideally with experience in software or digital platforms. You excel in communication and problem-solving, ensuring that customers feel supported and valued throughout their journey with WalkMe. You understand the importance of meeting Service Level Agreements (SLAs) and are committed to delivering high-quality service. You are proactive in contributing to knowledge bases and community forums, enhancing the overall customer experience. You thrive in collaborative environments and enjoy working closely with cross-functional teams to resolve customer issues effectively.

What you'll do

As a Technical Support Engineer at WalkMe, you will be the primary point of contact for customers, guiding them from the point of sale through onboarding and project success. You will be responsible for troubleshooting technical issues, providing timely solutions, and ensuring customer satisfaction. You will actively engage with customers to understand their needs and challenges, helping them maximize the value of WalkMe's Digital Adoption Platform. You will contribute to the development of internal documentation and resources, sharing insights and best practices with your team. Additionally, you will collaborate with product and engineering teams to relay customer feedback and drive improvements in the platform.

What we offer

WalkMe offers a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with a talented team dedicated to transforming digital adoption for businesses. We provide competitive compensation and benefits, along with a culture that values innovation and collaboration. Join us in making a significant impact on how organizations harness technology to drive success.