Empowering professionals with advanced 3D printing technology
Formlabs, headquartered in Somerville, MA, is a leading provider of professional 3D printers, specializing in stereolithography (SLA) and selective laser sintering (SLS) technologies. Since its founding in 2011 by MIT alumni, Formlabs has sold over 100,000 printers to major companies like Coca-Cola ...
Employees at Formlabs enjoy competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. The company also offers a ...
Formlabs fosters a culture of innovation and engineering excellence, driven by a commitment to serve professionals in the 3D printing market. The comp...
Formlabs • Budapest, HU
Formlabs is hiring a Regional Director of Services for EMEA & APAC to lead customer support operations. You'll manage service delivery teams and drive business improvements. This role requires strong leadership and operational management experience.
You have a proven track record in operational leadership, ideally with experience in managing service delivery teams across multiple regions. Your ability to motivate and develop a workforce is key — you understand how to measure performance and address obstacles that hinder success. You are passionate about customer support and have a strategic mindset to drive improvements in service delivery. You thrive in a diverse environment and value inclusivity in your team dynamics.
Experience in the 3D printing or technology sector is a plus, as is familiarity with global service operations. You are comfortable working in a fast-paced environment and can adapt to changing business needs. Your communication skills are exceptional, allowing you to represent regional interests effectively and collaborate with various stakeholders.
As the Regional Director of Services for EMEA & APAC, you will oversee the daily operations of service delivery teams, ensuring they meet the highest standards of customer support. You will implement global strategies while tailoring them to regional needs, identifying opportunities for business improvement. Your role will involve developing a workforce capable of delivering industry-leading customer support, motivating team members, and addressing performance issues proactively. You will also be responsible for measuring team performance and contributions, ensuring that all members are aligned with the company's mission to expand access to digital fabrication.
You will collaborate closely with engineering and business teams to ensure that customer feedback is integrated into service improvements. Your leadership will be crucial in fostering a culture of excellence and accountability within the teams. You will also engage with key clients and partners to strengthen relationships and enhance service delivery.
At Formlabs, you will be part of a dynamic and diverse team dedicated to reinventing the 3D printing industry. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a collaborative environment where your contributions are valued, and you can make a significant impact on the company's mission. Join us in building a community that changes the face of 3D printing.
Apply now or save it for later. Get alerts for similar jobs at Formlabs.
